Air Mauritius Reviews, Contacts, Destinations, Web Check In, Fleet & Baggage

Air Mauritius Limited, operating as Air Mauritius, is the flag carrier airline of Mauritius. The airline is headquartered at the Air Mauritius Centre in Port Louis, Mauritius. Its main hub is Sir Seewoosagur Ramgoolam International Airport. In 2017 the company was the fourth largest carrier in Sub-Saharan Africa, and has an important standing in the European, African, and Indian Ocean region markets. The airline won the World Travel Awards “Indian Ocean Leading Airline Prize” from 2005-2014

The company was set up on 14 June 1967 by Air France, the BOAC enterprise, and the Government of Mauritius, with a 27.5% stake each; the balance was held by Rogers and Co. Ltd., the general sales agent for Air France and BOAC in Mauritius.

A United Kingdom-registered Boeing 707-420 in Air Mauritius livery at Orly Airport in 1978

In the beginning, the carrier operated international services in conjunction with Air France, Air India and British Airways, which jointly had a 25% holding in Air Mauritius at that time. Until 1972, the company restricted its activities to ground services only; it started flight operations in its own right in August 1972 with a six-seater Piper PA-31 Navajo aircraft leased from Air Madagascar, connecting Mauritius with Rodrigues. The aircraft wore an Air Mauritius decor, but kept a Malagasy registration.

In 1973, a wet-leased Vickers VC10 from British Airways enabled the company to launch a long-haul route to London via Nairobi, whereas services to Bombay were operated by Air India. The Navajo was replaced with a 16-seater Twin Otter that was acquired in 1975. When an agreement with Air France and British Airways came to an end, a Boeing 707-400 wet-leased from British Airtours helped the airline to start long-haul services in its own right. Long-range operations started on 1 November 1977. A second Twin Otter arrived in 1979

Following is a list of destinations Air Mauritius flies to according to their passenger scheduled services, as of March 2016.[5] The table below provides each country served along with the destinations the airline flies to, as well as the name of the airports served. Terminated destinations are also listed.

    Aalborg (AAL)    Amsterdam (AMS)    Antananarivo (TNR)    Barcelona (BCN)    Basel (BSL)  Bergen (BGO)    Billund (BLL)   Brussels (BRU)    Cape Town (CPT)   Copenhagen (CPH)

    Delhi (DEL)    Durban (DUR)    Geneva (GVA)   Gothenburg (GOT)    Helsinki (HEL)

    Hong Kong (HKG)    Johannesburg (JNB)    Kuala Lumpur (KUL)    Madrid (MAD)    Mumbai (BOM)    Nairobi (NBO)    Perth (PER)    Rome (FCO)    Sandefjord (TRF)

    St Denis De La Reunion (RUN)    Stavanger (SVG)    Stockholm (ARN)    Vienna (VIE)    Zurich (ZRH)

On European routes, the free baggage allowance is determined by the Piece Policy as follows:

    Economy Class – 1 piece up to 23 kg.

    Premium Economy Class – 2 pieces up to 23 kg each.

    Business Class – 2 pieces up to 32 kg each.

    Maximum dimensions (L + W + H) – 158 cm per piece.

    Kestrelflyer Gold & Silver – 1 free additional piece up to 23 kg, irrespective of class of travel.

On non-European routes, the free baggage allowance according to the Weight Policy is determined as follows (with the exceptions below):

    Economy Class – 23 kg.

    Business Class – 30 kg for Business Class.

    Maximum dimensions (L + W + H) – 158 cm per piece.

    Maximum weight – 32 kg per piece.

Exceptions to the general free baggage allowance on non-European routes apply in the following situations:

    Travel between Mauritius and Rodrigues (except to/from Australia):

        Economy Class – 15 kg.

        For through checked baggage from Europe to Rodrigues, passengers must pay the applicable fees for exceeding 15 kg on the Mauritius-Rodrigues route at the boarding point in Europe.

    Travel between Mauritius and Australia – only Air Mauritius – Virgin Australia joint fares:

        Economy Class – 30 kg.

        Business Class – 40 kg.

    Travel between Australia and Rodrigues:

        Economy Class – 30 kg.

        Passengers must be traveling on a single through ticket without stopover at any point in Australia nor in Mauritius, and baggage must be through checked from originating port in Australia or Rodrigues.

On non-European routes, Kestrelflyer Gold members benefit from an additional baggage allowance of 8 kg on flights between Mauritius and Rodrigues and 12 kg on all other flights. Kestrelflyer Silver members benefit from an additional baggage allowance of 5 kg on flights between Mauritius and Rodrigues and 8 kg on all other flights.

Passengers can buy excess baggage up to 48 hours before departure from Air Mauritius ticket offices and Call Centre, or a travel agent and get a discount of up to 20% off the airport rates. On European routes, passengers can also benefit from this discount online, at the time of purchasing the flight ticket.

For any oversized piece of baggage (over 158 cm up to a maximum of 300 cm), a surcharge of EUR 300 will apply.

On European routes, the following excess baggage fees apply for extra and/or overweight pieces:

Air Mauritius fleets is consisting primarily of Airbus aircraft equipped with the latest technology- we put passengers safety, security and comfort a priority. 

4 Airbus 340-300C: Number of seats – Economy Class (Y): 264 // Business Class (J): 34

A340_300C Seatmap

2 Airbus 340-300E: Number of seats – Economy Class (Y): 266 // Business Class (J): 34

A340_300E Seatmap

2 Airbus 330-200: Number of seats – Economy Class (Y): 251 // Business Class (J): 24

A330_200 Seatmap

2 Airbus 319-100:

 Two-class version: Number of seats – Economy Class: 108 // Business Class: 16

A319_100 Seatmap Two-class version

Single class version:  Number of seats – Economy Class: 132

A319_100 Seatmap Single- class version

From October 2017: 6 A350-900: Number of seats -Economy class: 298 // Business class:28

From September/October 2018: 2 A330-900neo: Number of seats -Economy class: 263 // Business class: 28

3 ATR 72-500: Number of seats Economy Class: 72. With new sound proof cabins, they are considered the most reliable aircraft in their category.

ATR72_500 Seatmap

A unique feature offering customers quick transportation or a chance to discover an aerial view of Mauritius.

2 Bell Jet Ranger of 4 seats.

6.1 Check-in Deadlines are different at every airport and we recommend that you find out about these Check-in Deadlines and abide by them. Your journey will be smoother if you allow yourself ample time to comply with the Check-in Deadlines.

We or our Authorised Agents will advise you of the Check-in Deadline for your first flight with us. This deadline will in no circumstances be less than 45 minutes before the scheduled departure of the flight. For any subsequent flights in your journey, you should find out about the Check-in Deadlines as our timetables may not contain information.

6.2 If you do not complete the check-in process by the check-in deadline, we may cancel your reservation and not carry you. Completing check-in process means that you have received your boarding pass for your flight. You must arrive at the boarding gate not later than the time specified by us when you check-in.

6.3 We may cancel the seat reserved for you on the aircraft if you fail to arrive at the boarding gate on the time specified on your boarding pass.

6.4 We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article.

Air Mauritius Head Office

Air Mauritius Centre

President John Kennedy Street

Port Louis

Mauritius

Air Mauritious Customer Care

Tel: +230 207 7070

Fax: +230 208 8331

Email: contact@airmauritius.com

SSR International Airport

Plaisance, Plaine Magnien

Tel: +230 603 3030

Fax: +230 637 3266

Flight Information

Tel: +230 207 7575

Fax: +230 466 9016

Email: reservations_mru@airmauritius.com

Baggage Services

Tel: +230 603 3072/3

Fax: +230 637 3266

Email: baggage@airmauritius.com

Ticket Offices

Air Mauritius Centre, Ticket office

President John Kennedy Street

Port Louis

Tel: +230 207 7171

Fax: +230 211 4014

Email: ticketoffice_mru@airmauritius.com

– SSR International Airport Ticket Office

Plaisance, Plaine Magnien

Tel: +230 603 3019 / 3060 / 3061

Email: airportsalesoperations@airmauritius.com

– Cyber Tower 1, Ticket Office

Ebene

Tel: +230 207 7011

Fax: +230 466 3932

Email: ebeneticketoffice@airmauritius.com

– Business Centre

Air Mauritius Centre

Port Louis

Tel: +230 207 7979

Tel: +230 211 7667

Email: businesscentre@airmauritius.com

Cargo Services

Sales & Reservation

2nd Floor, Cargo Shed, Export

Old Airport Road, Plaisance,

Plaine Magnien

Tel: +230 603 3698 / 603 3648/33

Fax: +230 637 8851 / 603 9167

Email: cargo@airmauritius.com

Helicopter Services

SSR International Airport

Plaisance, Plaine Magnien

Tel: +230 603 3754 / 5/ 6/ 7

Fax: +230 637 4104

Email: helicopter@airmauritius.com

International Contacts

Australia

Tel: +61 3 9251 5047

Fax: +61 3 9251 5079

Email: mkmelbourne@airmauritius.com

Austria

Tel: + 49 – 69 – 24 00 19 99

Fax: + 49 – 69 – 24 00 19 19

Email : info-fra@airmauritius.com

Canada

Tel: 1 (416) 972-1534

Tel: 1 (800) 537 1182

China

Tel:MK 010-8446 7002

Tel:JPK 010-6460 3933

Tel: 86-20-2236 7079

Tel: 86-21-5253-0080 / 5102-9678

Czech Republic

Tel: +420 222 212 614

Finland

Tel: (+358) 9 687 7890

France

Tel (Reservation): 0890 710 315

Tel: (01) 7437 0272

Fax: (01) 49 240 425

Email: mkparis@airmauritius.com

Germany

Tel: (069) 24 00 19 99 (Reservations)

Tel: 49 89 55 064 214/215

Fax: (069) 24 00 19 19

Email: info-fra@airmauritius.com

Hong Kong

Tel: 852-2523 1113 & 4

India

Tel: 044 4350 8811 (Chennai

Tel: 4028 9898 / (22) 2682 9376 (Mumbai)

Tel: 011 434 16400-09 (Delhi)

Tel: 080 4235 0220 (Bangalore)

Tel: 040 232 5510 (Hyderabad)

Tel: 04 84 402 93 69 (Cochin)

Italy

Tel: 39 (02) 80 46 61

Tel: 39 (02) 748 66 328

Japan

Tel: (813) 5157 5806

Tel: (816) 6265 2531

Malaysia

Tel: (603) 214 29161/ 29087/ 29157

Pakistan

Tel: (92) 21 568 0303, 568 8758, 568 6259

Tel: (92) 51- 227 7594-9

Singapore

Tel: (65) 6 222 3172

Tel: (65) 6 222 3033

Spain

Tel: (34) 91 781 81 72

South Africa

Tel: +27 11 601 3900

Tel: +27 21 934 5506

Switzerland

Tel: (41 22) 732 0560(Reservations.)

Tel: (41) (22) 717 86 00

Thailand

Tel: (662) 614 3040

UAE

Tel: 971 4221 4455

Tel: (00) 968 796680

UK

Tel: 0207 434 4375

Tel: (44) 208-897-3545

USA

Tel: 1 (800) 537 1182